24/7 Customer Support in Shared Hosting
The customer and technical support services for all of our shared hosting plans are twenty-four-seven, which means that you can forget about waiting for a few days in order to receive assistance. In case you aren't our client yet, you can phone us, chat with a consultant or send an e-mail. In case you already have an account, you're able to open a support ticket in addition to the other three methods of communication. You'll be able to choose the most suitable way to contact us depending on what your location is or what kind of hardware you're using. We're able to help you for more or less any hosting-related question that you may have or issue that you may encounter and even if you get in touch with us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming issues you can open a ticket, but even then the maximum reply time will never exceed 1 hour.
24/7 Customer Support in Semi-dedicated Servers
All the semi-dedicated servers that we offer feature 24/7 customer and tech support, therefore no matter what issue you have, you are able to get in touch with us and we'll help you right away. Our guaranteed answer time for every e-mail or support ticket that you open from your Hepsia hosting Control Panel is just one hour; the actual response time rarely exceeds 20 minutes. We also have telephone support with several local numbers internationally as well as a live chat, which means that you are able to get in touch with us and get additional information about our services even if you do not have an account yet. We're able to help you with any question or an issue you may have - payment methods, package specifications, e-mail configuration, web hosting account settings, etcetera. If you use our services, you will never experience an issue where you need to wait for a few days to get an issue resolved like you will need to do with numerous other suppliers.
24/7 Customer Support in VPS Servers
If you purchase a VPS server through us, you will be able to use several different means of communication to get in touch with our Customer and Tech Support Departments. For general, billing and pre-sales issues, we have several local phone numbers in the USA, the United Kingdom and Australia plus a live chat service. If you are an active customer and you need assistance with some technical issue which requires additional time to investigate or resolve, you are able to open a ticket from your billing account or you will be able to send an e-mail and we will take care of the problem and send you an answer within the hour. The answer time is warranted 24/7, which includes weekends and holidays, but for the majority of issues it takes a maximum of half an hour to receive assistance. The support service covers your VPS as well as all the pre-installed software it comes with, so if you'd like to have help with third-party software, you will be able to check the additional Managed Services upgrade that we supply.
24/7 Customer Support in Dedicated Servers
With a one-hour maximum reply time warranty, you will benefit from lightning-fast support when you acquire a dedicated server from our company. Our customer and tech support crews are accessible 24/7/365, so when you open a support ticket from your billing account or you send an e-mail message related to any kind of issue with the server or the pre-installed software on it at any time of the day, you will have a reply within one hour, even during holidays. Our ticketing system is the more suitable option in case the issue in question needs more time to be solved or when it has to be forwarded to our administrators, as it's easier to monitor the communication sent on both sides. For basic, sales and billing issues/inquiries, you're able to phone us or talk to a live representative using our chat service. In case you add the Managed Services upgrade to the server plan, our administrators will also assist you with third-party software installation and troubleshooting and similarly to the standard support, this service is available 24/7 as well.