There are a number of ways in which you can touch base with the hosting company whose services you are using, but the one that you will always find no matter which company you pick is a trouble ticket system. It’s the least complicated channel of correspondence for a number of reasons. In case no tech support staff member is available at the moment and they are all occupied, a phone call may not be answered, but a ticket will invariably be received. Also, you can copy & paste large pieces of information without the need to worry about typing mistakes, and if a particular problem requires more time to be fixed or a number of responses must be exchanged, all the info will be in the very same place, so each party can always see the comments provided by the other one. The disadvantage of using tickets to contact your web hosting provider is that they’re often separate from the hosting platform, which implies that if you need to provide info or to adhere to guidelines, you’ll need to use no less than 2 separate admin consoles and this number might rise in case you would like to administer a number of domains. Moreover, lots of web hosting providers reply to tickets after a few hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time whilst waiting around for an answer.

Integrated Ticketing System in Shared Hosting

With a shared hosting from our company, you’ll never have to leave your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can effortlessly access any trouble ticket while browsing your website files or editing different settings. The ticketing system is being monitored 24x7 by our support staff and the ticket response time is no more than 60 minutes, but it rarely takes more than twenty minutes to receive support. Unlike some other companies, we do not charge extra for using the ticketing system, so you can get in touch with us as often as you wish and ask for info with regard to any billing or technical problem. Plus, you can read a number of informative articles, which will help you deal with the most commonly faced issues on your own.

Integrated Ticketing System in Semi-dedicated Servers

The support ticket system that we are using is incorporated into the Hepsia hosting Control Panel, which we’ve created for our semi-dedicated servers, which suggests that you will not need an additional platform to contact our client service team – you can do that on the spot as soon as you stumble upon a challenge. Opening a new ticket takes a few mouse clicks and tracking down an older one is equally simple. Using our smart search option, you can swiftly track down any ticket that you’ve submitted in the past. You can submit a ticket at any particular time since our help desk team members are on duty around the clock and respond in less than one hour, although it rarely takes that much to get a reply. With Hepsia, you’ll have everything in a single place and you can forget about the need to log in and out of two or more platforms to troubleshoot a simple issue.