Integrated Ticketing System in Shared Hosting
With a shared hosting from our company, you’ll never have to leave your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can effortlessly access any trouble ticket while browsing your website files or editing different settings. The ticketing system is being monitored 24x7 by our support staff and the ticket response time is no more than 60 minutes, but it rarely takes more than twenty minutes to receive support. Unlike some other companies, we do not charge extra for using the ticketing system, so you can get in touch with us as often as you wish and ask for info with regard to any billing or technical problem. Plus, you can read a number of informative articles, which will help you deal with the most commonly faced issues on your own.
Integrated Ticketing System in Semi-dedicated Servers
The support ticket system that we are using is incorporated into the Hepsia hosting Control Panel, which we’ve created for our semi-dedicated servers, which suggests that you will not need an additional platform to contact our client service team – you can do that on the spot as soon as you stumble upon a challenge. Opening a new ticket takes a few mouse clicks and tracking down an older one is equally simple. Using our smart search option, you can swiftly track down any ticket that you’ve submitted in the past. You can submit a ticket at any particular time since our help desk team members are on duty around the clock and respond in less than one hour, although it rarely takes that much to get a reply. With Hepsia, you’ll have everything in a single place and you can forget about the need to log in and out of two or more platforms to troubleshoot a simple issue.