A live chat is a real-time method of communication between a hosting company's support crew and its clients. It's a very efficient method to get some info about the web hosting services or have some problem resolved as you are talking with a live agent. The advantages of using a real-time chat service instead of calling or opening a ticket are the smaller chance of mistakes when you exchange data like usernames or domain names, the quicker response time because the communication is live plus the fact that you do not have to stay on the chat constantly - you are able to do something else while the agent investigates the issue involved. Also, you're able to join a live chat room from any kind of computer which is connected to the Internet, avoiding the phone charges that you'll need to pay if you're calling to a different country.

Live Chat Support in Shared Hosting

Along with the telephone and ticket support, we offer live chat support too. You will be able to contact us every day, which includes weekends and holidays, and we will give you more details about the shared service that we provide in case you are not among our customers yet, or about common and billing questions in case you already have an account. Although for entirely technical issues you will have to open a ticket to our tech support team, as such issues require more time to be dealt with, you may still get in touch with us through our live chat for some tech details. For instance, we are able to assist you to set up an email address in your email client or troubleshoot various problems, saving you lots of time. Even when our telephone lines are already off for the day, you'll be able to talk to a live person.

Live Chat Support in Semi-dedicated Servers

We provide live chat support as standard with our services, which means that if you have any questions for our semi-dedicated servers, you're able to get in touch with our customer support team at any time regardless if you've already acquired an account or not. In general, the chat service is intended for billing, pre-sales and common questions and troubles, still we are able to help you with quite a lot of technical questions too. We can help you select the ideal package for your sites if you do not have an account yet, we can respond to all of the billing questions or issues you may have or we can assist you with installing your new e-mail address on your personal computer or smart phone - all the abovementioned will be done promptly as our live chat service is available all day, each and every day. No matter when you want assistance, you're able to talk to an agent and save a lot of time.