One-Hour Response Guarantee in Shared Hosting
Our shared service offer a one-hour reply time guarantee, which means that regardless of what question or obstacle you may have, we’ll always be there to assist you. The fact is, it rarely takes more than half an hour to get a problem fixed or a query answered, and this is valid for both pre-sales and technical matters. Our client support team representatives are available 24/7, even on national holidays and weekends, which goes to say that you’ll obtain prompt support anytime you need it. We know precisely how invaluable time can be, so by the time we reply to your support ticket or email, we’ll have explored the issue and, if we haven’t come up with a solution, we will provide you with more info on what you have to do on your end – when the circumstances necessitate it. With our support services, you can be certain that there will be someone to lend you a helping hand momentarily, regardless of the hour.
One-Hour Response Guarantee in Semi-dedicated Servers
Due to the fact that we recognize just how vital it is to get prompt help, we promise that you won’t ever have to wait for more than 60 minutes to receive a reply to any trouble ticket that you send through your semi-dedicated server CP. As a matter of fact, you will seldom have to wait for more than 20 to 30 minutes and this is valid for any inquiry regardless of its nature – technical, general or billing. On top of that, our customer and technical support team is available to you 24 hours a day, 7 days a week, which suggests that even in case you submit a ticket during national holidays, you will always get an instant response, which will include the answer to an inquiry, the solution to a problem or the details required to sort out an issue yourself – in case there’s something that you need to do on your end. With us, you’ll never have to spend an entire day waiting around for a response like you would with plenty of other hosting companies.