If you ever experience a problem with your site and are unable to rectify it yourself, ask the hosting provider’s client care staff to assist you to get the site back online. A quick solution would be the best-case scenario, but lots of companies respond within twenty four hours or even more, particularly if you’re working with a hosting reseller. Even if your problem can be solved without much difficulty, your website may not work properly or it may not be accessible whatsoever for a lengthy time period, so you may lose potential clients since it’s pretty unlikely that anybody would be eager to revisit a site that is broken. For this reason, you ought to make certain not only that you can touch base with your web hosting company, but also that they can respond and assist you in a well-timed manner. If a web application update doesn’t proceed as planned or you delete something by accident, for instance, the site must be fixed promptly so as to prevent protracted unreachability.

One-Hour Response Guarantee in Shared Hosting

Our shared service offer a one-hour reply time guarantee, which means that regardless of what question or obstacle you may have, we’ll always be there to assist you. The fact is, it rarely takes more than half an hour to get a problem fixed or a query answered, and this is valid for both pre-sales and technical matters. Our client support team representatives are available 24/7, even on national holidays and weekends, which goes to say that you’ll obtain prompt support anytime you need it. We know precisely how invaluable time can be, so by the time we reply to your support ticket or email, we’ll have explored the issue and, if we haven’t come up with a solution, we will provide you with more info on what you have to do on your end – when the circumstances necessitate it. With our support services, you can be certain that there will be someone to lend you a helping hand momentarily, regardless of the hour.

One-Hour Response Guarantee in Semi-dedicated Servers

Due to the fact that we recognize just how vital it is to get prompt help, we promise that you won’t ever have to wait for more than 60 minutes to receive a reply to any trouble ticket that you send through your semi-dedicated server CP. As a matter of fact, you will seldom have to wait for more than 20 to 30 minutes and this is valid for any inquiry regardless of its nature – technical, general or billing. On top of that, our customer and technical support team is available to you 24 hours a day, 7 days a week, which suggests that even in case you submit a ticket during national holidays, you will always get an instant response, which will include the answer to an inquiry, the solution to a problem or the details required to sort out an issue yourself – in case there’s something that you need to do on your end. With us, you’ll never have to spend an entire day waiting around for a response like you would with plenty of other hosting companies.