Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Our user assistance staff is qualified to speedily take care of all of our shared service customers’ requests and assistance requests. Through our ticket system, you are able to send your inquiry and a support crew representative will likely return to you within maximum 60 minutes. In reality, practice has proved that the common solution time frame is 20 mins.

  • Top quality support service

  • A Top–quality Support Service

  • Our help and support service is offered by a crew of certified specialists who will be prepared to respond to your issue as soon as possible. You’re able to communicate with the support staff by launching a customer assistance ticket from your Site Control Panel or by posting us an email. On business days, you may as well call us on the phone or use the live chatting option.

  • Intuitive help center

  • An Intuitive Help Section

  • If you wish guidance while working on your sites within the Control Panel, you’ll be able to always click on the Help control key and locate your issue in the group of articles that will show up. We have also turned almost all the posts into videos. The listing of educational videos will come up if you click the Videos button available on the top right.