Client Support Channels
A Sixty–Minute Support Ticket Response Guarantee
Each help request you send to us will be dealt with within maximum 60 minutes. If for any reason whatsoever your trouble ticket or e–mail calls for additional assistance from a server admin, we will forward it and leave a comment to inform you that your matter is being examined. If you take advantage of the Optional Admin Services package, any of the services included there will be executed at a time of your choosing.
A Topflight Customer Care Service
We will be at your disposal 24–7 to answer any enquiries that you may have connected with our Site Control Panel or any of the applications that we have pre–installed for you on the dedicated hosting server. If you also need help with server management procedures, you can have a look at our Optional Admin Services package, which includes backup hard disk storage space, weekly OS updates, server monitoring and rebooting procedures, as well as troubleshooting and installation procedures
A User–Friendly Help Area
Every dedicated server includes our free–of–cost Site Control Panel, which offers a detailed knowledgebase and a set of step–by–step video tutorials. Whenever you need help working with the Site Control Panel, just click the Help or Videos buttons situated in the top right corner.