Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Center Section

  • In the Site Control Panel you can find a comprehensive Help section offering a myriad of articles and frequently asked questions. They are answered by our support team of knowledgeable technicians. Simply fill in your question and our intelligent system will return the most appropriate answer.

  • Top quality support service

  • Tutorial Videos

  • If you prefer to see how an action is achieved or how a problem is rectified, rather than just reading about it, then examine our collection of step–by–step video tutorials. They address a variety of issues and will help you swiftly learn how to work with our Site Control Panel.

  • Intuitive help center

  • A 1–Hour Support Ticket Response Time Guarantee

  • With each of our semi–dedicated servers, we offer a 24x7 technical support service with a 60–minute support ticket response time guarantee. A group of well–trained technical support engineers will be available to you to attend to all the enquiries that you could have. During off–peak hours, a reply will be offered within just twenty minutes.