There are plenty of shared hosting providers on the market today, still the majority of them are resellers that have minimal resources, particularly in terms of support. One way to distinguish them is the option to reach the company over the telephone. The level of support that you can get through this way of communication varies depending on the service provider - several of them provide dedicated phone support, while others offer common and customer support only since some matters are more time-consuming and it is more convenient to be resolved through a support ticket, particularly when the situation needs to be escalated. However, it is good to find that you can contact your web hosting provider because there are tons of small-scale problems which can be managed easily and in a timely manner with a phone call, not mentioning that you are able to get additional info for the services even before you become a customer.

Phone Support in Shared Hosting

If you choose to employ one of our shared service, you can get in touch with our customer support team over the phone for 14 hrs per day. We can help you select the most suitable plan for your sites because we think that it's better to discuss these issues with a live person. If you already own an account, we can help you with all your sales/billing questions and / or general matters, even with some technical situations that do not need a long time or escalation to an administrator because it is better to open a ticket for time-consuming troubles so as to have all the communication in a single place. We have telephone numbers in the United States, the United Kingdom and Australia, so you are able to call the one you prefer and talk with one of our agents.

Phone Support in Semi-dedicated Servers

Any time you want more details regarding the semi-dedicated servers that we offer, you have the option to call some of the three support phone lines we have around the globe - in the U.S.A., the United Kingdom and Australia. By doing this, you are able to check ahead of time if our solutions are suitable for your web sites. In case you're already our client and you have a semi-dedicated account, you have the option to contact us over the phone for 14 hours daily about any kind of billing or common issues. For strictly technical issues you are able to use our ticketing system to communicate with our technical support as someissues just need additional time to be solved, still we can help you on the phone with countless minor technical problems as well, saving you efforts and time.